All rate schedules, tariffs and other charges are available for inspection at the Village Business Office anytime, Monday through Friday from 7:30am - 4:00pm or click below for the current Village Utility Rates.


Customers who have a complaint or contested electric bill can contact the Village of Rouses Point at 139 Lake Street, PO Box 185, Rouses Point, NY 12979 or call 518-297-5502 or by email.  Please click STAFF DIRECTORY for telephone extensions and email addresses of persons who will help to resolve the issue.

For consumer electric complaints that cannot be resolved with the Village, you may contact the New York Department of Public Service (DPS). 
DPS complaints may be directed as follows:  Website: www.dps.ny.gov/complaints;  Phone: DPS Helpline at 1-800-342-3355 (M-Th 7:30am - 7:30pm, F 7:30am-7:00pm); or Mail:  Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223